For immigration firms
She messaged three firms at 10pm. You replied on Monday.
Your prospective clients work daytime shifts and enquire at night. Their families abroad enquire in a different time zone entirely. WeSet replies in writing the moment a connected message lands, in English or in the language your clients actually write in, collects the details your firm has agreed to, and offers a consultation time or flags a person to follow up. It does not answer phone calls, and it never gives legal advice.
Enquiries from clients on day shifts, or in other time zones, arrive when your office is closed
WeSet handles web forms, chat, WhatsApp and SMS. It does not answer inbound calls
Replies draw on the fees, hours and case types your firm approves, and nothing else
What it asks
The questions a general-purpose bot doesn't know exist.
Which kind of matter is this: family, employment, humanitarian or something else?
Routes the enquiry to the right attorney and filters out the case types you don't take before anyone's time is spent.
Is there anything time-sensitive you'd like the attorney to see first?
It does not ask about removal proceedings, detention or receipt numbers at first contact. If someone volunteers a hearing, detention or deadline, the conversation stops and a person is alerted at once.
Have you worked with another attorney on this?
Existing representation is something you need to know at first contact, not fifteen minutes into a paid consult.
An example exchange
WhatsApp · Friday, 10:47pm
Hi, I need help with the petition for my husband. How much do you charge?
Good evening, happy to help. I'm the firm's assistant. I'm not an attorney and can't give legal advice, but I can take your details and book a consultation. Is your husband currently in the United States?
Yes, he entered in 2019. We have two kids.
Thank you. The initial consultation with attorney Kats is $200 and lasts 45 minutes. I have Tuesday at 10:00am or Wednesday at 4:30pm. Which works for you?
Tuesday is fine.
Perfect, you are booked for Tuesday at 10:00am. You will get a confirmation shortly, and the attorney will get a summary of this conversation before the appointment.
Illustrative, not a customer transcript. It reflects how WeSet is configured for immigration law firms. Your wording, your prices and your rules are set during setup.
The line it won't cross
It never gives legal advice. That is a hard constraint, not a preference.
If someone asks whether they qualify, whether they should file, or what their chances are, WeSet says plainly that it is not an attorney and cannot answer that, then books the consultation where you can. Every refusal and every escalation is logged where you can audit it. Unauthorised practice of law is a licensing risk you should never take on from a vendor, so we built the guardrail before we built anything else.
Where your leads land
What we connect it to
Built around how your firm works. Your forms, your calendar and whatever you use to manage cases are connected during setup, built to fit your needs rather than offered as off-the-shelf plugins. Tell us what you use on the call and we'll say what's possible.
What you're thinking
Is the second language actually good, or is it translated English?
You pick the language at setup, whichever one your clients actually write in, and it answers natively in it, in the register people use when they are worried, not word-for-word English. The Español tab above shows a firm that chose Spanish. You will read every conversation from the first week before it ever answers alone, so if it isn't right, you'll see it before a client does.
What happens to a prospective client's information?
Each conversation is logged to a Google Sheet in your firm's own Google account, and bookings go to your calendar. While a message is being handled, its content is also processed by the named providers: Anthropic for the reply, Meta for WhatsApp, and n8n for the automation, which keeps technical run records for 30 days. It is encrypted in transit and held by providers that encrypt at rest, and never used to train models. Prospective-client communications are confidential whether or not you take the matter. The full provider list, access and retention terms are on the privacy page.
What if it mishandles someone in detention?
Anything touching detention, a hearing date or a filing deadline stops the conversation and pages you directly with the full transcript. It is deliberately over-cautious on exactly these, because being wrong here is unrecoverable.
We also work with
Check whether it fits your firm.
Fifteen minutes. If you want to see a sample reply, bring a made-up or fully redacted example: no names, no case details, nothing from a real client. Please do not share a real enquiry.