The deal, in plain English.

What the service is

WeSet answers inbound written enquiries on your behalf (web forms, website chat, SMS and WhatsApp), answers routine questions, collects intake details, and books appointments into your calendar. It works in writing. It does not answer the telephone. If most of your enquiries arrive as phone calls, this is the wrong product and we would rather you knew that before paying for it.

What it is not

The assistant is not a lawyer, a clinician, or a licensed professional of any kind, and nothing it says is legal, medical or financial advice. It is configured to say so on first contact and to stop and escalate rather than answer questions that call for professional judgement. Advice given to your customers is yours, and the professional responsibility for it remains yours.

It is software, and software gets things wrong. Every conversation is logged so you can see exactly what was said on your behalf, and you set the escalation rules that decide when it stops and fetches you. Review those logs. The log is the control, and it only works if somebody reads it.

Your side of it

• The information you give us during setup (hours, pricing, services, the rules the assistant must follow) has to be accurate, and has to be kept up to date when it changes.
• You are the data controller for your customers' information. You need the right to have us process it, and you need your own privacy notice to cover the fact that an automated assistant handles first contact. What we do with it is set out in our privacy policy.
• You will not use WeSet to send unsolicited marketing. Consent rules for SMS and WhatsApp are strict, the penalties are per-message, and the exposure is yours. The service exists to answer people who contacted you first.
• Account credentials are yours to keep safe, and you are responsible for what happens under your account.

Money

Fees are the ones published on the pricing page at the time you sign, in US dollars, billed monthly in advance. Setup fees are one-time and billed at the start. Conversations beyond your plan's allowance are billed at the published overage rate, and we tell you when you're approaching the limit rather than presenting it as a surprise on the invoice.

Price changes need 30 days' written notice and never apply to a period you have already paid for. Invoices are due on receipt; an account more than 14 days overdue may be suspended after we have written to you about it.

Ending it

Everything is month-to-month. There is no annual commitment and no auto-renewing term. Either side can end the agreement with 30 days' written notice, effective at the end of the current billing month. We don't refund part-months, and we don't hold your data hostage: on request within 30 days of closing, you get an export of your conversation records, and after that they are deleted.

The paid pilot is a fixed 30-day engagement. At the end of it you owe nothing further and are under no obligation to continue. If you do continue, the pilot fee is credited in full against setup.

Confidentiality

Each side keeps the other's confidential information confidential, and uses it only to make this arrangement work. For professional-services customers, we treat prospective-client communications as confidential whether or not the matter is ever taken on. This obligation outlives the agreement.

Liability

The service is provided as-is. We don't warrant that it will be uninterrupted or error-free, and we can't promise a particular number of bookings. Anyone who does is guessing. To the fullest extent the law allows, neither side is liable to the other for indirect or consequential losses, including lost profits or lost business, and our total liability in any twelve-month period is capped at the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

Changes

We may update these terms. Material changes get 30 days' notice by email to account holders, and the date at the top of this page always reflects the current version. If a change doesn't suit you, the 30 days' notice is there so you can leave before it takes effect.

Getting in touch

Questions about any of this go to hello@wesetai.com. If something here reads as unfair, say so. These terms are short enough to change.