AI intake for personal injury law firms
AI intake for a personal injury firm replies to every new enquiry in seconds, asks the intake questions the firm uses to qualify a matter, and books a consultation. It must never estimate case value or predict an outcome; those questions go straight to an attorney.
By Marium Noor · Updated 20 October 2026
Why timing matters in personal injury
People often reach out soon after an incident, frequently in the evening or at the weekend, and often contact several firms. Being the firm that answers immediately and clearly makes the consultation far more likely.
What structured intake looks like
The assistant asks in a conversational way for the basics the firm needs: what happened, when, whether they have received medical attention, and how to reach them. It records the conversation so the attorney starts the call already informed.
Guardrails that matter
The assistant should say it is not an attorney, never discuss what a case may be worth, never promise a result, and hand off distressed or sensitive conversations to a person quickly. Check any tool against your jurisdiction's advertising and solicitation rules before using it.